Refunds & Returns

I hope you love your new products! However, if something isn't quite right, please don't hesitate to get in touch and I'll do my best to help.

Changed Your Mind?

No problem! If you've changed your mind about your order, you have 14 days from the day you receive it to let me know you'd like to return it. You don't need to give a reason.

Once you've let me know you'd like to cancel, you'll have a further 14 days to send your items back.

A few things to bear in mind:

• Please return products in their original condition where possible, ideally with any original packaging.

• Please package everything securely to avoid damage during transit.

• Return postage costs are the buyer's responsibility for change-of-mind returns.

• I recommend using a tracked postage service, just in case!

You're welcome to inspect your products as you would in a shop. However, if they've been handled beyond what's necessary to inspect them, a deduction may be made from your refund to reflect any reduction in value.

Made-to-Order & Custom Products

Most of my products are 3D printed, often specifically when an order is placed.

Standard products are still eligible for the usual returns policy, even when printed to order.

However, products made to your individual specifications or personalised specifically for you may not be eligible for change-of-mind returns.

This doesn't affect your rights if something arrives faulty or isn't as described.

A Little Note About 3D Printing

As a lot of my products are 3D printed, you may notice very slight surface variations or other minor imperfections. These are a normal part of the printing process!

I'm a bit of a perfectionist when it comes to my prints, so I always aim for a high standard and won't knowingly send out anything that doesn't meet my quality expectations.

Please take note of any product-specific care instructions. In particular, my 3D-printed products aren't designed for use on heat mats, heated propagators or other heated surfaces unless explicitly stated otherwise.

Damage caused by incorrect use or excessive heat isn't considered a manufacturing fault. This doesn't affect your statutory rights if a product is faulty or not as described.

Something Arrived Damaged or Faulty?

If there's a problem with your order, please get in touch!

Whether something has arrived damaged, you've received the wrong item or there's a manufacturing issue, I'll do my best to get things sorted.

If possible, please include your order number and a couple of photos showing the issue. This helps me understand what's happened and resolve things more quickly.

If an item is faulty or not as described, you're entitled to remedies under UK consumer law. This includes the short-term right to reject qualifying faulty goods within 30 days of delivery, with further rights to a repair, replacement or refund in certain circumstances.

Where a return is required for faulty or incorrectly supplied goods, I'll cover reasonable return postage costs.

Refunds

For change-of-mind cancellations, I'll issue your refund within 14 days of receiving the returned goods or receiving evidence that you've sent them back, whichever is earlier.

If you cancel before receiving your goods, your refund will be issued within 14 days of your cancellation.

Refunds will be made to your original payment method, and I'll never charge a refund processing fee.

For eligible cancellations of an entire order, your original standard delivery charge will also be refunded. If you've chosen a more expensive delivery option, the additional cost won't be included.

There are no restocking fees for returns.

Your payment provider may take a few extra days to show the refund in your account.

How to Arrange a Return

Just get in touch by email at Marcus@grownbymarcus.co.uk, including your order number. You're welcome to explain why you'd like to return your order, but you don't need to give a reason if you've simply changed your mind.

Returns are accepted by post. Please get in touch before sending anything back so I can provide any necessary instructions and help make the process as straightforward as possible.

You don't need to wait for my reply to notify me that you're cancelling your order.

You can also use the cancellation form below, although you don't have to use it to exercise your cancellation rights.

Cancellation Form

If you'd like to cancel your order, you can copy and send the following information by email or post.

To: Grown by Marcus

Email: Marcus@grownbymarcus.co.uk

Postal address: Calvert House, Barnsdale Way, Upton, WF9 1LS

I hereby give notice that I cancel my contract of sale for the following goods:

Products ordered:

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Date:

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Last updated: 11 October 2026